Privacy starts
with clarity.

1. About this policy

This policy explains how information is handled when you use Golva, a pet care and community app, and its help pages. References to “Golva,” “we,” and “us” mean the provider of the Golva app. For privacy questions or requests, email Parneetjahngra@icloud.com.

2. Information we handle

Account and sign-in information

When you sign in with Apple, Golva handles an Apple account identifier and the authentication credentials needed to verify your sign-in. Golva also handles its own account identifier, session credentials, and a per-installation identifier to maintain access to the service. We do not receive your Apple password.

Information you add in the app

This includes your display name and profile photo; your pet’s name, photo, breed, age, and traits; care completions; posts, comments, and conversations; photos or voice memos you select or create; and blocked items or reports.

Service and connection information

Account requests and message connections send account/session identifiers, an installation identifier, and app, platform, and language information needed to operate the service.

Support correspondence

If you email us, we receive your email address, your message, and any attachments you choose to send. Share only information needed to explain the issue.

3. Why information is used

• Authenticate your account and maintain your session.
• Display your pet profile, care history, saved updates, and conversations.
• Load service content, process account actions, and receive service messages.
• Apply your local preferences, blocked items, and content choices.
• Respond to support, privacy, and account-removal requests.
• Maintain service security, investigate misuse, and meet applicable legal obligations.

Where applicable law requires a legal basis, essential account and service processing is used to provide the service you request; security and support processing may rely on legitimate interests; optional device access is subject to your permission; and some retention may be required by law.

4. Device permissions

• Photos: used to choose images for a profile, pet, or update. Depending on the iOS picker, you can select individual images without giving access to your entire library.
• Camera: used when you choose to take a photo.
• Microphone: used when you choose to record a voice memo.

You can change granted permissions in iOS Settings. Declining an optional permission may prevent that specific action but does not give Golva permission to use the device feature in the background. The current app does not request contacts or precise-location access.

5. Sharing and service providers

Golva uses Apple for sign-in and device services, and hosting/network services for connected app functions. Information needed for those functions is processed by the relevant providers. Email sent to our support address is also handled by the email service provider.

We do not sell personal information or use it for targeted advertising. The current app does not include advertising or third-party analytics SDKs. We may disclose information when legally required or when necessary to investigate abuse and protect people or the service.

Content you deliberately share with others may be copied by its recipients. Avoid including private contact details or sensitive information in content intended for other people.

6. Your choices and requests

You can edit your profile and pet information in My, remove your own posts where the option is available, manage blocked items, and change device permissions in iOS Settings.

To request account removal, open My → Remove My Account, read the confirmation, and confirm. After a successful account-removal response, the app removes the account’s local storage and signs you out. If you cannot access the app, email us with your Golva account identifier, if available. We may need enough information to verify that the account is yours; never send passwords or sign-in codes.

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your information; object to or restrict certain processing; withdraw consent; and complain to a relevant privacy regulator. Contact us to exercise a right. We will handle requests within applicable legal requirements. Some information may need to be retained for legal or security purposes, and copies already held by other people are outside the app’s local deletion controls.

7. Security and international processing

Golva uses HTTPS and secure message connections for its connected services and uses iOS storage protections. No network or storage system can be guaranteed completely secure. Protect your device and Apple account and do not send sign-in credentials to support.

Service and email providers may process information in countries other than your own. Contact us if you need information about processing relevant to your account or request.

8. Children’s privacy

Golva is intended for general pet-care use and is not directed to children under 13, or a higher minimum age where local law requires one. If you believe a child has provided personal information to Golva without appropriate authorization, contact us so we can review and address the concern.