Here to help.
One step at a time.
Get help with your account, pet-care records, photos, and conversations. Start with a quick answer below, or send us an email.
Tell us what happened.
We respond by email. Include enough detail to help us understand the issue.
Parneetjahngra@icloud.comA few helpful answers.
I cannot sign in or load the app.
Check your internet connection and try again. Sign in with the same Apple account you used before. If the issue continues, email the error text, your iOS version, and the time it happened. Do not send your Apple password or sign-in credentials.
My update or care completion did not save.
Wait for the action to finish and check the relevant page. If an error appears, reconnect and retry. A failed action should not be treated as a saved change. Avoid repeatedly tapping the same button while the app is still working.
My camera, photos, or voice recording will not open.
Check Golva’s permissions in iOS Settings. Camera and microphone permission are needed only when you use those features. You can also choose an existing image through the photo picker. If a feature is unavailable on your device, use another supported input option.
A message is saved, but did the other person receive it?
A message appearing in your conversation confirms its local availability, not confirmed delivery or reading by another person. If a conversation is not updating, check your connection and contact support with the approximate time of the issue.
How do I report content or unblock someone?
Open the content or conversation’s options menu to flag content or block a profile. Review blocked items in My to unblock them. You can also email support with the relevant account or content identifier. Avoid attaching another person’s private information unnecessarily.
How do I delete my account?
Open My, choose Remove My Account, and confirm after reading the warning. Stay connected until the request finishes. Signing out or uninstalling is not the same as account removal. If you cannot sign in, contact us using the email address on this page.
Terms of use
The essentials for a respectful, useful pet-care space.
1. Using Golva
Golva helps you organize pet-care activities and use available community and conversation features. Use it lawfully, keep your account secure, and provide information you are entitled to use. If you are below the minimum age permitted by applicable law, do not use the service without any authorization that law requires.
2. Care information
Activities, reminders, community posts, and other content are for general information. They are not a diagnosis, a treatment plan, or a substitute for a veterinarian. You are responsible for deciding what is appropriate for your pet and seeking professional care when needed.
3. Community standards
Do not post illegal, abusive, hateful, sexually exploitative, misleading, or infringing content; harass other users; send spam; impersonate others; or interfere with the app. Respect other people’s privacy and intellectual property. Use the reporting and blocking options or email us about inappropriate content.
4. Your content
You retain ownership of content you create. You are responsible for having permission to use any images, audio, or other material you add. To the extent you submit content to a Golva service, you allow us to store, process, and display it as needed to provide that service and handle your requests. This does not transfer ownership of your content.
5. Privacy, account removal, and restrictions
Information is handled as described in the Privacy Policy. You may stop using Golva, sign out, or request account removal. Access may be restricted where necessary to address misuse or meet legal requirements. Contact support if you believe a restriction or a removal request needs review.
6. Responsibility and your legal rights
Use Golva with reasonable care. To the extent permitted by applicable law, we do not guarantee uninterrupted operation or the accuracy of content supplied by other users. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded, including applicable consumer protections.
7. Changes and questions
We may update these terms as the service changes. The revision date identifies the latest version, and changes will be communicated where required. If you have a concern about these terms or use of the app, contact us at the email address above. Applicable mandatory laws and consumer rights continue to apply.